Arthur G (arthurg.com.au) is an Australian owned and operated furniture company.

At Arthur G, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and manage your personal information. This Privacy Policy outlines how we handle your data when you interact with our website, visit our showrooms, or use our services. Protecting personal information and privacy is of the utmost importance to Arthur G.

By using our website or engaging with us, you agree to the terms of this policy.

What information do we require?

Arthur G collects information pertaining to your order, including the purchaser’s name, email, phone and shipping / billing details. We use this information to process your order, provide customer service assistance, and keep you up to date with Arthur G news and sales through newsletters and/or bi yearly flyers.

Personal Information

We collect personal information you provide when:

• Placing orders
• Registering an account
• Making trade or general enquiries
• Signing up in-store or online
• Requesting re-upholstery or product support

This may include your name, email address, phone number, company name, and billing/shipping addresses.

Non-Personal Information

We collect browser and device data including:

• IP address
• Device type and browser
• Website activity and interaction
• Cookies and similar tracking technologies

When submitting information through our website, and by making a purchase in store or online, creating an account, sales or general enquiries, trade submission forms and reupholstery / refurbishment submission forms, we’ll use this information to;

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages

How We Use Your Information

We use the information collected to:

• Process and fulfil product orders
• Provide customer support and respond to enquiries
• Set up and manage customer accounts
• Improve our website and services
• Prevent fraud and comply with legal obligations
• Send product updates, promotions, and news

Sharing Your Information

We do not sell or rent your personal information. We may share data:

• Internally with staff to process orders and provide customer service
• With third-party service providers for secure payments, deliveries, and marketing platforms
• With legal or regulatory authorities where required by law

All third-party providers are contractually bound to handle your data in accordance with this policy.

Marketing Communications

By interacting with Arthur G — including placing an order or submitting a form — you are automatically added to our marketing communications list. This may include:

• Product announcements
• Sales notifications
• Event invitations
• Biannual catalogues

You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. However, essential service communications (e.g. order confirmations) will continue regardless of your marketing preferences.

Cookies & Tracking Technologies

We use cookies to:

• Maintain cart contents
• Improve website performance
• Offer personalised browsing and product suggestions

You can manage or disable cookies through your browser settings.

Payment Information

Online transactions are processed securely through trusted payment providers. We do not store credit card information on our servers.

Data Retention

We retain your personal data as long as necessary to fulfil our business and legal obligations. Once no longer required, data is securely deleted or anonymised.

Your Privacy Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

• Request access to your personal information
• Correct or update your details
• Withdraw consent or unsubscribe from communications
• Request deletion, where legally permissible

To make a request, contact us using the details below.

Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices or content of third-party websites.